Information Technology

Information Technology – Reliable, secure and connected.

Municipal Shared Services delivers professional Information Technology (IT) support across all three partner municipalities. Our shared IT service ensures that each organization has access to secure, reliable digital infrastructure and expert support — enabling efficient, modern public service delivery. 

What We Do

Our centralized IT service supports day-to-day operations and long-term planning across departments and municipal boundaries. Services include: 

  • Technical Support: Help desk services, troubleshooting, and user support for municipal staff across all departments. 
  • Network & Systems Administration: Managing shared and local infrastructure, servers, backups, cloud environments, and network security. 
  • Cybersecurity & Risk Management: Implementing tools, monitoring threats, and supporting staff training to safeguard municipal data and systems. 
Hand typing on a laptop
  • Hardware & Software Procurement: Coordinating standardized and cost-effective purchasing of technology assets and applications. 
  • Digital Transformation & Planning: Supporting new systems implementation, long-term IT planning, and emerging technology solutions. 
  • Business Continuity & Disaster Recovery: Ensuring municipal operations can recover quickly and effectively from cyber threats or system failures. 

Our IT team works behind the scenes so municipal staff can focus on serving their communities — safely, efficiently, and confidently. 

Why a Shared IT Service?

Technology is essential to everything municipalities do — from financial systems and permitting to communication and service delivery. A shared IT service: 

  • Reduces duplication and inefficiencies across municipalities.
  • Enhances cybersecurity posture with unified oversight.
  • Provides cost savings and improved vendor management.
  • Supports standardization, scalability, and future planning.
  • Makes technical expertise accessible to smaller municipalities.